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Associate Project Manager - Professional Services


The Professional Services Associate Project Manager  is responsible for managing Professional Services engagements for customer software implementations and enhancement requests. This includes working with customers to gather specifications and requirements for a successful new or upgraded software implementation, creating and managing project plans and monitoring and communicating progress and status to stakeholders internally and externally.


The Associate Project Manager  is responsible for updating requirements matrices and functional specifications, to reflect software enhancements and new implementation requirements requested by clients.  Responsibilities also include ongoing contributions to process definition and best practices within the Professional Services organization.


  • Responsible for managing client implementations and software enhancement requests, including creating and maintaining project plans, gathering and documenting requirements, risk management and transition to Account Management.
  • Interacts effectively with key contacts at client organizations, building on existing relationships.
  • Identifies and resolves customer issues through appropriate escalation and collaboration with product management and development as needed.
  • Collaborates with the Account Mgmt team to understand client needs, effectively manage key client contacts and ensure smooth transition back to assigned Account Manager
  • Engages directly with customers in technical and implementation-specific meetings.
  • Works with professional services management, product management and Account Management to identify, define, and assign priority to projects.
  • Ability to manage multiple projects in parallel, including a dashboard of client enhancements requests
  • Contributes to the development, implementation & documentation of process improvement & best practice.
  • Captures and documents business requirements from the customer perspective and recommends solutions based on the products configuration capabilities.
    • Adheres to all CCC policies, procedures and standards, both administrative and technical
    • Ability to effectively lead cross-functional teams, to achieve objectives, on time and on budget
    • Proven problem assessment and resolution skills
    • Excellent organization skills and attention to detail
    • Excellent meeting-management skills and team-management skills
    • Strong verbal and written communication and excellent interpersonal skills
    • Strong presentation skills and ability to synthesize information
    • Ability to perform essential functions of the job independently or with little direction


  • 3+ years experience in software professional services and/or client-facing project management
  • Must be able to travel occasionally and independently
  • Experience with Agile Scrum and Kanban software development methodologies a plus
  • Proven track record building strong relationships with key contacts of a client organization
  • Bachelor’s degree required
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